Privacy Policy
Last updated: 17-01-2026
NINEAI (“NINEAI,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nineai.nl or use our AI-powered services.
This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
1. Who We Are
Legal name: NINEAI
Trading name: NINE
Address: P.F. von Sieboldlaan 18, The Netherlands
Email: [email protected]
Website: www.nineai.nl
NINEAI operates exclusively within Europe and serves clients located in EU member states.
2. Information We Collect
We may collect the following categories of personal and non-personal data:
2.1 Information You Provide Directly
User identification information (such as name and contact details)
Account-related information
Payment and billing information
Content details submitted through our services
Communications with us (including support requests)
2.2 AI-Related Data
User conversations and prompts
Inputs provided to AI systems
Outputs generated by AI tools
Content and data used to improve AI performance
2.3 Automatically Collected Data
We do not use cookies or tracking technologies at this time. However, basic technical data may be processed as necessary to operate our services securely and reliably.
3. How We Use Your Information
We use your data for the following purposes:
Providing and operating our AI services
Automating business processes for our customers
Improving and optimizing AI models and systems
Customer support and service communications
Marketing and business development activities
Compliance with legal and regulatory obligations
4. AI Data Processing & Automated Decision-Making
NINEAI develops and deploys artificial intelligence systems that may automate processes on behalf of customers.
User inputs may be processed by AI systems to generate automated outputs.
Conversations and content may be used to improve AI models, unless otherwise agreed.
Automated decision-making is limited to the scope defined by the customer and does not produce legal or similarly significant effects unless explicitly configured.
Where required by law, users may request human review or additional information about automated processing.
5. Legal Basis for Processing (GDPR)
We process personal data based on:
Performance of a contract
Legitimate business interests
User consent (where applicable)
Compliance with legal obligations
6. Sharing of Information with Third Parties
We may share data with trusted third-party service providers solely to operate and improve our services, including:
Go High Level (CRM and automation)
OpenAI, Gemini, Grok (AI model providers)
Twilio (communications services)
All third parties are required to process data in accordance with applicable data protection laws and confidentiality obligations.
7. International Data Transfers
We do not intentionally transfer personal data outside the European Economic Area (EEA).
8. Data Retention
We retain personal data for as long as your account remains active.
Once an account is deleted, personal data is removed unless retention is required by law or for legitimate legal purposes.
9. Your Data Protection Rights
Under the GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Request data portability
You do not currently have opt-out rights for marketing or AI training, as marketing opt-outs are not offered and AI training is integral to service functionality.
Exercising Your Rights
Requests can be made via Go High Level or by contacting us directly at [email protected].
10. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Encryption of data
Secure systems and access controls
Measures designed to prevent unauthorized access or disclosure
Despite these measures, no system can be guaranteed to be 100% secure.
11. Cookies & Tracking Technologies
NINEAI does not use cookies or similar tracking technologies on its website at this time.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: [email protected]